Job Description Executive - Customer Service (B2B Jewellery)
Location: Mumbai
Industry: Diamond-Studded Jewellery Manufacturing
Experience: 2–4 Years
Role Overview
We are looking for a Customer Service Executive to manage order processing and sales coordination for domestic B2B jewellery customers. The role involves ERP-based order management, coordination with internal teams, invoicing, dispatch tracking, and timely customer communication.
Key Responsibilities
- Process and update customer orders accurately in the ERP system.
- Verify SKU, quantity, pricing, metal purity, diamond specifications, delivery dates, and customer requirements.
- Track orders from receipt to production, invoicing, dispatch, and delivery.
- Coordinate with Sales, Merchandising, Production, PPC, QC, Finance, Packing, and Logistics teams.
- Share order status, dispatch details, and delivery updates with customers.
- Prepare and verify invoices, delivery challans, packing lists, and shipment documents.
- Maintain customer-wise order trackers and pending-order reports.
- Highlight delays, discrepancies,



and customer concerns for timely resolution.
- Prepare daily and weekly MIS reports on orders, invoicing, and dispatches.

Candidate Requirements
- Graduate with 2–4 years of experience in customer service, sales coordination, order management, or commercial operations.
- Experience in a domestic jewellery manufacturing company is mandatory.
- Working knowledge of ERP systems is mandatory.
- Experience in SAP will be preferred.
- Understanding of jewellery SKUs, metal purity, diamond specifications, certification, invoicing, and dispatch processes.
- Good knowledge of MS Excel and MIS reporting.
- Strong communication, coordination, follow-up, and problem-solving skills.
- High attention to detail and ability to work in a fast-paced, multi-stakeholder setting.

Key Skills
B2B Customer Service, Jewellery Manufacturing, Domestic Jewellery Market, Sales Coordination, Order Management, Order Pr

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