Job Description Who are we? Superset is India’s largest University Recruitment Platform - a placement automation tool for universities and a digital campus hiring platform for employers. Our team is dedicated towards leveraging the technology to solve all the challenges and problems you could think of during a typical placement season. Location - Bangalore What will you do? As an ACSM at Superset, you’ll be responsible for handling our university clients/customers, handholding during initial in office implementation of the software platform and building long-term relationships with them. We need help with: ● Managing multiple stakeholders and understanding their respective business needs throughout the customer lifecycle,
● Providing good customer experience by ensuring that Superset is successfully and smoothly rolled out to the customer - provide software platform training to placements staff and help them set-up the platform, ● Handling escalations and ensuring long term working relationship with the respective university POCs, ● You’ll be required to help potential clients with respect to the platform use, best practices, and promote adoption, ● Keeping a track of adoption metrics to preempt churn rate and managing renewals. This is a role with huge responsibility as you would be entrusted with customer success and student adoption. Requirements | You’ll be a great addition to the team if: ● You have 1+ years of experience in