Job Description
Role: Senior Manager - Client Servicing Company: LWYD Interactive LLP Location: JP Nagar, Bangalore Company Description LWYD Interactive (Look What You’ve Done) is a brand-building agency made up of strategic thinkers, designers, storytellers, and technologists who are passionate about ideas that shape brands. The team takes an integrated, end-to-end approach that spans strategy, verbal and visual identity, content, and creative communications. The company specializes in key inflection points for clients, from guiding thoughtful next steps to driving complete strategic reinvention. LWYD Interactive values curiosity, directness, transparency, and continuous learning, while fostering a collaborative environment where great ideas are welcomed from any source and a positive, engaging culture is encouraged. Job Summary: We are seeking a Senior Manager - Client Servicing to manage our client relationships and ensure their satisfaction with our products and services. The ideal candidate should have at least 6-7 years of experience in a client-facing role,
excellent communication and interpersonal skills, and the ability to build robust relationships with clients. Responsibilities: Serve as the primary point of contact for clients, providing timely and professional responses to their inquiries, concerns, and escalations. Manage and guide the internal team to ensure productive execution of client requirements and project deliverables. Build and maintain robust relationships with clients and external stakeholders to ensure satisfaction with our products and services. Act as an escalation point for client issues, driving resolution through effective coordination with internal and external stakeholders. Collaborate with internal teams to ensure the timely delivery of projects and address client requirements, issues, and concerns. Lead and coordinate cross-functional internal teams to ensure seamless execution of client deliverables and initiatives. Monitor and an