Job Description Only Freshers can apply
Location: Wadgaonsheri, Pune
Shift Timings : Rotational Shifts and Week Offs
Process - US Banking and ATM Operations
Summary:
Our Call Center Agents are agile individuals that work in a fast-paced environment. Effective listening/transparent communication are key to receive and process client service requests and updates, along with inputting all information into service software templates.
As a part of this team, you will provide first level support to clients and Field Service Technicians seeking assistance with service tickets, part ordering, and usage.
Essential Duties and Responsibilities include the following-




* Accept and process emails/service requests/updates from clients or technicians via phone and/or email.
* Accurately document call information in database.
* Update customer with service status and call completion information.
* Solicit client/customer feedback to improve customer service.
* Troubleshoot a variety of service tickets to determine best resolution for issues and client requests.
* Escalate unresolved issues and trouble calls to appropriate department, on an as needed basis.
* Assist Field Service Technicians with service tickets or other various workload issues.
*

📌 Opening for Fresher (Pune)
🏢 Advait Techserve
📍 Pune