Job Description Job Description – Customer Success Manager (SaaS)
Location: Pune
Experience: 6–8 Years
Employment Type: Full time
About the Role
We are looking for a proactive and customer-focused Customer Success Manager to manage enterprise SaaS customers, drive product adoption, ensure customer retention, and identify growth opportunities.
Key Responsibilities
- Manage enterprise customer accounts throughout the customer lifecycle.
- Drive onboarding and product adoption.
- Conduct QBRs and EBRs.
- Monitor customer health and mitigate churn.
- Identify upsell and cross-sell opportunities.
- Deliver customer training and webinars.
- Collaborate with Sales, Product, Engineering and Support.
- Handle escalations and maintain customer satisfaction.
- Create SOPs and customer success documentation.
- Track renewal, adoption and revenue metrics.

Required Skills
- 6–8 years in Customer Success/

📌 Customer Success Manager (Pune)
🏢 Celoxis
📍 Pune