Fleet Lead (Rider Operations) Position: Fleet Lead – Rider Operations Location: Delhi Department: Operation
s
About the Ro
le
We are looking for a highly motivated and result-oriented Fleet Lead to manage and oversee delivery rider operations. The ideal candidate will be responsible for rider onboarding, engagement, productivity, compliance, and overall fleet performance to ensure seamless last-mile operatio
ns.
Responsibili
ties
Fleet & Rider Manag
ementManage and supervise a team of delivery partners/riders across assigned hubs or city locat
ions.Ensure adequate rider availability to meet daily operational requirem
ents.Monitor rider attendance, productivity, and adherence to sched
ules.Drive rider engagement initiatives to improve retention and reduce attri
tion.Recruitment & Onboa
rdingManage end-to-end rider hiring and onboarding activi
ties.Source riders through field activities, vendor networks,
referrals, and local hiring chan
nels.Coordinate documentation, background verification, and joining formali
ties.Ensure timely onboarding and activation of ri
ders.Operations Manag
ementMonitor daily operational metrics such as order fulfillment, on-time delivery, rider utilization, and producti
vity.Ensure smooth execution of last-mile delivery operat
ions.Identify operational challenges and implement corrective act
ions.Coordinate with hub teams and stakeholders to ensure service excell
ence.Performance & Compl
ianceTrack rider performance metrics and provide regular feedback and coac
hing.Ensure riders comply with company policies, safety guidelines, and
SOPs.Handle rider grievances, escalations, and disciplinary act
ions.
📌 Fleet Lead (Mumbai)
🏢 Licious
📍 Mumbai
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