About the Role
We are looking for an experienced Conversational AI Engineer who can design, build, optimise and maintain production-grade voice and conversational AI solutions.
The role requires robust hands-on capability across dialogue design, LLM integration, prompt engineering, speech technologies, multilingual experiences, guardrails, escalation logic, accuracy, latency and operating cost.
Key Responsibilities
Design, build and optimise production-grade conversational AI and voice-bot solutions.
Create and manage dialogue flows, conversational journeys and fallback logic.
Integrate Large Language Models (LLMs) into production conversational systems.
Design, test and continuously improve prompts for accuracy, relevance and consistency.
Work with speech recognition, text-to-speech and voice-processing technologies.
Build multilingual conversational experiences, including Indian language use cases where required.
Design guardrails, validations and escalation mechanisms for safe and controlled interactions.
Improve intent recognition,



response accuracy and conversation completion rates.
Monitor and optimise latency, token consumption, model usage and overall operating cost.
Integrate conversational systems with APIs, CRMs, databases, telephony platforms and enterprise applications.
Design fallback, retry and human-escalation journeys.
Analyse conversation logs, failure patterns and production behaviour to identify improvement opportunities.
Conduct structured testing, benchmarking and regression validation before production release.
Work closely with Product, Engineering, QA, Operations and business teams.
Support production deployment, monitoring, incident resolution and continuous optimisation.
Maintain technical documentation for architecture, prompts, flows, integrations and configuration.
Required Experience
4–8 years of relevant technology or AI engineering experience.
Minimum 2 years of hands-on experience with production conversational AI or voice systems.

📌 Conversational AI Engineer (Ghaziabad)
🏢 ICCS DigX
📍 Ghaziabad