Job Description – Executive / Senior Executive – LCC Operations
Job Title - Executive / Senior Executive – LCC Operations
Department - LCC (Low-Cost Carrier)
Location – Gurugram, Haryana
Job Summary
We are looking for experienced and motivated Executive / Senior Executive – LCC Operations to join our LCC team in Gurgaon. The ideal candidate should have hands-on experience in managing end-to-end ticketing operations for Low-Cost Carriers (LCCs), including ticket issuance, reissuance, cancellations, modifications, and ancillary services. The candidate should possess strong customer service skills and be capable of working efficiently in a fast-paced travel workplace.
Key Responsibilities
Handle end-to-end LCC booking operations, including ticket issuance, reissuance, cancellations, modifications, and ancillary services.
Process fare recalculations, refunds (where applicable), and booking amendments as per airline policies.
Manage ancillary services such as seat selection, baggage, meals, special service requests (SSR), and other value-added services.




Work efficiently on B2B travel portals and airline websites for booking and servicing requests.
Ensure compliance with airline fare rules, policies, and standard operating procedures.
Provide prompt and professional support to customers for booking-related queries and requests.
Coordinate with internal departments and airline support teams to resolve operational issues.
Maintain high levels of accuracy, productivity, and service quality while meeting defined turnaround times.
Keep updated with airline policies, fare rules, and operational changes.
Experience
1–3 years of experience in airline ticketing, preferably handling Low-Cost Carriers (LCCs).
Experience with domestic and international LCC operations will be an added advantage.
Technical Skills
Experience working on B2B travel portals and airline booking systems.
Good understanding of LCC booking processes, fare rules, ticket modifications, cancellations, refunds,

📌 Executive / Senior Executive – Low-Cost Carrier (LCC) Operations (Gurugram)
🏢 AIRIQ B2B ONLINE
📍 Gurugram