Role: Sr Major Incident Management
Experience: 3 Year+
Work Location:Bangalore - RGA Tech Park

Job Description:

Oversees, facilitates and administers ITIL based service support. Manages and oversees Unisys service delivery through processes, including incident, major incident, problem, request and change management with a focus on improving overall service quality. Coordinates client-facing resources and potentially client and client partners to facilitate compliance with service quality commitments.

Key Responsibilities

• Provides dedicated support for Major Incident Management (MIM) or service coordination support within an assigned client base as described below.

Major Incident Management

• Provides capture support for MIM processes and engages with colleagues to coordinate service activities including:
o Gathering information about the incident,
o Assisting with assessing the business impact,
o Documenting the root cause of the incident,
o Coordinating with resolver teams and
o Communicating with stakeholders throughout the resolution process.




• Contributes to the development and maintenance of MIM documentation.
• Participates in and/or facilitates process related meetings for engagements.

Service Coordination / Management

• Performs routine service management duties, including:
o Generating and distributing reports and/or providing dashboards for Strategic Partners,
o Monitoring Changes for completeness for internal support,
o Performing post implementation reviews,
o Engaging Problem management for unauthorized change activity, and
o Reviewing and documenting RCA details for Internal support.
• Facilitates process related meetings such as Daily operations, Change Advisory Board, Problem Review Board, etc. for internal support.
• Maintains high standards of written and verbal communications.
• Interfaces with internal resources and/or clients to manage ESM processes on a day-to-day basis.
• Communicates to necessary supplier stakeholders any changes to

📌 Major Incident Management || Bangalore || 3 Year+ || Only Immediate Joiner (Bengaluru)
🏢 Innova ESI
📍 Bengaluru