Join us as we build the future of digital banking, where your expertise shapes
seamless customer experiences. You’ll be part of a passionate, diverse team
focused on creating value and driving innovation. At JPMorgan Chase, we empower
you to grow your career, expand your skills, and make a real impact. We value
curiosity, collaboration, and a commitment to excellence. Discover an
environment where your ideas help redefine what’s possible in banking.

As a Lead Technical Program Manager - Vice President at JPMorgan Chase within
the Digital Retail Banking team, you will design and optimize end-to-end
operational processes with a focus on Fraud and Financial Crime. You’ll
collaborate across product, controls, operations, and technology to ensure every
customer journey is robust, compliant, and productive. Your hands-on approach
will translate regulatory and business requirements into clear, actionable
process models. You’ll help foster a culture of innovation and continuous
improvement, making a meaningful impact on our customers and business partners.

Job Responsibilities:





* Design and document customer and operational journeys using BPMN 2.0
standards in Signavio
* Focus on fraud detection, transaction monitoring, AML/KYC, sanctions
screening, and case management processes
* Ensure processes embed legal, compliance, and risk requirements while
maintaining strong customer experience outcomes
* Collaborate with Legal, Compliance, Risk & Control, Operations, and Product
teams to validate design accuracy
* Drive “first-time right” design discipline to minimize downstream rework
* Conduct process research and benchmarking to identify simplification
opportunities
* Analyze current-state processes to identify gaps, bottlenecks, and automation
opportunities
* Recommend process enhancements that improve efficiency, control
effectiveness, and fraud prevention
* Support integration of LLM-based tools for SOP drafting and knowledge
management
* Partner with Technology and Opera

📌 Lead Process Engineering (Bengaluru)
🏢 JPMorgan Chase
📍 Bengaluru