Dilfoods runs a portfolio of delivery-first food brands operated out of cloud kitchens across the city. We build and scale restaurant brands on the aggregator platforms (Swiggy, Zomato and our own channels), obsessing over food quality, delivery speed, and unit economics. As we expand our footprint, we are looking for a senior operator to own everything that happens inside our kitchens and every order that leaves them.

The City Head – Restaurant Operations is the single owner of Dilfoods’ entire kitchen and delivery operation in the city. This is a full P&L; leadership role: you are accountable for revenue, cost, quality, and growth across every cloud kitchen we run here. You will lead a team of kitchen managers, shift leads, and staff, and work hand-in-hand with the central supply chain, brand, and marketing teams to hit aggressive growth and profitability targets. Success in this role means our kitchens run like clockwork, our customers get hot, correct, on-time orders every single time, and the city P&L; moves in the right direction month after month.

KEY RESPONSIBILITIES





P&L; and Business Ownership
Own the full city P&L; — top-line revenue, food cost, labour cost, packaging, wastage, and contribution margin across all kitchens.
Set and hit monthly and quarterly targets for orders, revenue, and profitability; build the operating plan to get there.
Drive unit economics at each kitchen: identify loss-making outlets or dayparts and fix them.

Kitchen and Delivery Operations
Ensure every kitchen runs to standard on food quality, hygiene (FSSAI compliance), prep discipline, and order accuracy.
Own operational KPIs end to end: kitchen preparation time (KPT), rejection and error rates, order cancellations, food-ready-on-time, and rider wait times.
Build and enforce SOPs for prep, cooking, packaging, and dispatch; audit adherence relentlessly.
Manage capacity and throughput during peak hours and demand surges so no order is delayed or lost.

Aggregator and Channel Perform

📌 City Head (Chennai)
🏢 Dil Foods
📍 Chennai