Position: IT Executive
Experience: 4+ years.

As a Level 1 Support Engineer, you will be the first point of contact for our users requiring technical assistance. Your role will involve troubleshooting and resolving basic technical issues, providing excellent customer service, and escalating more complex problems to higher-level support teams. Familiarity with Office 365 environments is highly advantageous. Ready to work in rotation shifts (24x7)

Key Responsibilities:
Provide first-line technical support to end-users via phone, email, and chat with top prioritization given to senior members of the firm.
Troubleshoot and resolve hardware, software, and network connectivity issues.
Prior Experience on Manage Engine Service Desk Plus ticketing software is mandatory.
Work and manage the team in desktop, laptops, printer, audio-video conferencing, and network related issues
Assist users with Office 365 applications and services, including Outlook, Teams, OneDrive, and SharePoint.
Log and track support requests using the company's ticketing system.




Escalate unresolved issues to Level 2 support or relevant departments as necessary.
Document solutions and update knowledge base articles to assist with future queries.
Ensure timely resolution of issues and follow up with users to ensure satisfaction.
Monitor and maintain IT equipment and software, ensuring they are up-to-date and functioning correctly.
Assist with onboarding and offboarding processes for employees, including setting up and configuring accounts and devices.
Collaborate with team members to improve support processes and enhance overall service quality.
Prior Experience of IT Help Desk software, Responding to IT help desk requests in a timely fashion, facilitating and coordination on emergency issues.

We are an equal prospect employer and value diversity. We do not discriminate based on gender, race, age, sexual orientation, and religious identities or any other applicable characteristics protected by law. W

📌 Information Technology Executive (India)
🏢 Trilegal
📍 India