Manager – B2 B Demand & Customer Experience
Mumbai
Interested please connect with MAHEK and drop CV at quotientconsultancy@
Company is the largest premium bakery and patisserie brand in India.
Manager – B2 B Demand & Customer Experience
Reporting To: Business Head – Corporate & Institutional Business
Function: B2 B Sales – Demand & Customer Experience
Team Size: 5–6 Inbound Sales Executives
Location: Head Office
Role Overview
The Manager – B2 B Demand & Customer Experience is responsible for maximizing revenue from all inbound B2 B opportunities while ensuring an exceptional customer experience. This role owns the complete inbound funnel—from lead management and outreach planning to order conversion, customer satisfaction, and seamless handoff to fulfilment teams.
Key Responsibilities
Revenue & Team Leadership
Lead, coach, and develop a high-performing inbound sales team.
Drive productivity, conversion, revenue achievement, and customer satisfaction.
Establish performance metrics, conduct pipeline reviews, and build a culture of accountability.
Lead & CRM Management




Own all inbound B2 B leads across stores, website, referrals, and partner channels.
Ensure CRM discipline, lead tracking, data accuracy, and timely follow-ups.
Develop outreach calendars, re-engagement campaigns, and customer nurturing programs.
Order Conversion & Handoff
Support the team in closing complex and high-value opportunities.
Ensure accurate and complete transfer of confirmed orders to fulfilment teams.
Define and maintain handoff processes to eliminate execution gaps.
Customer Experience
Establish service standards across all customer touchpoints.
Manage escalations, complaint resolution, and customer recovery initiatives.
Drive customer delight, repeat business, referrals, and long-term relationships.
Reporting & Continuous Improvement
Monitor funnel performance, response times, conversion rates, and customer metrics.
Identify process improvements and implement best practices across the inbo

📌 Head b2b corporate sales (Maharashtra)
🏢 Quotient Consultancy
📍 Maharashtra