Company Description
Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely current network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job Description
Role Purpose
As an Incident Operations Engineer Lead, you will support the day-to-day execution of Wise’s incident management processes. This is an exciting opportunity for someone eager to learn how a global fintech handles service disruptions. You will act as the "control room" for incidents, ensuring technical teams are connected, stakeholders are updated, and every lesson learned is documented.
Key Responsibilities
1. Incident & Problem Support
Incident Facilitation:



Support the coordination of active incidents by opening communication channels (Slack/GoogleMeet), ensuring the correct on-call engineers are available, and assisting with the documenting of the incident in real time.
Post-Incident Administration: Assist in creation and completion of post-mortem meetings and ensure that action items from these sessions are correctly logged in our tracking tools.
Problem Management: Help track recurring issues and follow up with engineering teams to ensure long-term fixes are progressing.
2. Process & Documentation
Record Keeping: Ensure all incident data is accurately captured for regulatory and compliance purposes.
Runbook Maintenance: Help the team keep internal documentation and "how-to" guides up to date as our systems and processes evolve.
Tooling Support: Learn to use and help maintain our incident response tools (e.g., Rootly, Jira, Slack) to ensure they are ready when an issue occurs.
3. Data & Reporting
Metric Gathering: Assist in pul

📌 Incident Operations Engineer Lead (Hyderabad)
🏢 WISE
📍 Hyderabad