This role is for one of Weekday’s clients
Salary range: Rs 200000 - Rs 350000 (ie INR 2 - 3.5 LPA)

Min Experience: 4+ years
Location: Gurugram
JobType: full-time
Key Responsibilities
Provide desktop, laptop, hardware, and software support.
Handle Break/Fix hardware troubleshooting and OEM/vendor coordination.
Perform IMAC activities including Install, Move, Add and Change.
Support Windows 10/11, MS Office, Outlook, Teams and AVD.
Manage Active Directory user accounts and basic administration.
Handle printer, LAN/WAN, video conferencing and peripheral support.
Manage ITSM tickets and resolve issues within defined SLAs.
Provide remote and on-site Smart Hands support.
Perform patching, driver testing, hardware upgrades and workstation remediation.
Support iOS/Android devices through MDM solutions.
Maintain focus on first-call resolution and timely escalation.




Maintain proper documentation and knowledge base.
Required Skills
4+ years of experience in Desktop Support / EUC / IT Support.
Strong experience in hardware Break/Fix and troubleshooting.
Experience with IMAC and OEM/vendor coordination.
Good knowledge of Windows, Active Directory and ITSM tools.
Experience supporting VIP/VVIP users is preferred.
Excellent verbal and written communication skills are mandatory.
Robust customer-handling and problem-solving skills.
Immediate joiners preferred.
Must-have skills
Desktop Support Engineer, VIP, SCCM
Good-to-have skills
System Center Configuration Manager - SCCM, EUC, Microsoft Intune

📌 Desktop Support Engineer (Gurugram)
🏢 Weekday AI
📍 Gurugram