Key Responsibilities:
1. Customer Engagement & Lead Management
Schedule appointments and meet current prospective clients.
Conduct close follow-up on inbound (IB) leads to convert them into confirmed orders.
Maintain professional relationships and ensure a high level of customer service throughout the sales cycle.
2. Site Visits & Design Development
Visit client locations across Bengaluru for site measurements and requirement discussions.
Create kitchen designs based on current trends and customer preferences using design software.
Prepare mood boards, 3D visuals, and presentations to help clients visualize concepts.
Collaborate with internal designers, architects, and contractors as needed to finalize designs.
3. Sales & Business Growth
Ensure continuous growth in the retail segment through proactive sales and networking.
Achieve monthly and quarterly sales targets.
Identify short-term and long-term business growth opportunities in the modular kitchen segment.
Promote new products, finishes, and ongoing offers to attract potential customers.
4.
Project Execution & Documentation
Plan and coordinate kitchen installation activities with the operations team.
Prepare and submit all required documentation for order processing and client approval.
Present project walkthroughs for confirmed orders to ensure clarity on deliverables.
Follow up with clients for payments as per company policy and ensure timely collections.
5. Customer Satisfaction & Relationship Management
Ensure 100% customer satisfaction and strive to achieve 5-star ratings and referral business.
Handle customer feedback, delivery schedules, and after-sales service effectively.
Maintain professional relationships with all clients and ensure repeat business opportunities.
6. Reporting & Market Feedback
Monitor market trends, competitor activities, and customer preferences.
Provide periodic feedback on retail sales trends and product performance.
Submit accurate weekly, monthly, and quarterly sales and revenue rep