Job DescriptionJob Title: Customer Success Manager (Pharmacovigilance Suite)
nLocation: Hyderabad, Telangana, India (In-Office)
nDepartment: Customer Success
nExperience Range: 4-8 Years
nEmployment Type: Full-time
nYou will be the primary advocate and strategic partner for our clients in the Pharmacovigilance (PV) industry. Your role is to ensure clients derive maximum value from our AI-powered Safety Product Suite, driving adoption, satisfaction, and retention. You will blend deep domain knowledge with excellent communication skills to guide clients from onboarding to full-scale implementation.
nResponsibilities:
n● Manage the entire post-sales client lifecycle, including onboarding, training, and strategic reviews.
n● Act as the main point of contact for a portfolio of PV clients, building solid, trusted relationships.
n● Proactively monitor client health and platform usage to identify and mitigate adoption risks.
n● Translate complex client feedback and business requirements into clear, actionable specifications for product and engineering teams.
n● Collaborate with sales, engineering, and support teams to ensure a seamless customer experience and resolve escalated issues.
n● Identify opportunities for account growth and expansion within your client base.
n● Create and maintain documentation and best practices guides to support client success.
nRequired Skills and Qualifications:
n● Bachelor's degree, preferably in a technical or life sciences field.
n● 3-5 years of experience in a Customer Success, Account Management, or client-facing role.
n● Strong understanding of Pharmacovigilance processes and the pharma industry.
n● Excellent communication, presentation, and interpersonal skills.
n● Ability to translate technical concepts and product features into clear business value.
n● Strong organizational skills and attention to detail.
n● Proactive and customer-centric attitude.
n● Experience with project management & reporting tools
nDesired