Atomicwork is on a mission to transform the digital workplace experience by uniting people, processes, and platforms through AI automation. Our team is building a modern service management platform that enables growing businesses to reduce operational complexity and drive business success. We’re seeking an experienced customer success manager to join our team and help us build our contemporary service management platform. We offer competitive pay to employees and practical benefits for their whole family. What this is about (role) The Customer Success team at Atomicwork is responsible for driving adoption and value realization for Atomicwork customers. As a Customer Success Manager, you’ll manage a few of our largest mid-market and Enterprise clients - driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. The ideal candidate for this role will possess strong relationship-building skills and a laser focus on positive customer outcomes. 3+ years’ experience in Management Consulting, Customer Success roles serving Enterprise clients.
Project Management Experience Collaboratively develop and build a detailed project plan to monitor and track progress. Coordinate internal resources for flawless execution of multiple projects Track project performance through the use of data and analytics Coordinate and communicate frequently with customers on project status and project needs Experience with a project management software tool is a plus but not required Ability to learn systems and business processes quickly Ability to identify customer pain points and map processes Excellent verbal, written, and presentation skills Highly organized, collaborative, and detail oriented Ability to manage multiple projects within time, schedule, and quality constraints Expertise in dealing with significant change at senior business and IT levels (preferably dealing directly with VP or C-Level Executives) Capability as a credible and effective consultant/a