Job DescriptionWe are looking for a energetic professional who excels in both client account management and employee engagement. You will manage key client relationships while actively supporting and engaging employees deployed on the account to ensure high satisfaction and performance.
nKey Responsibilities: -
nBuild and manage strong client relationships as the primary point of contact
nDrive account performance, delivery metrics, and identify growth opportunities
nConduct regular connects with employees across shifts to boost engagement and address concerns
nPartner with HR & delivery teams on employee lifecycle activities, performance discussions, engagement, and well-being initiatives
nEnsure operational excellence, timely issue resolution, and contract compliance
nRequirements:
n5–7 years in Account Management with HR/employee management exposure
nStrong stakeholder management skills with the ability to build relationships across clients, employees, and internal teams.
nGood understanding of employee engagement, performance management, and workforce management practices.
nAbility to work UK Shift (2:30 PM to 12:30 AM IST) (Tue–Sat)
nProficiency in MS Office and CRM tools and reporting dashboards.
nStrong communication, problem-solving, and relationship management skills.
nThis role provides an excellent opportunity to expand responsibilities across multiple client accounts while gaining exposure to account management, employee experience, stakeholder management, and business operations, paving the way for future leadership roles.
nShift Timings: 02:30 PM to 12:30 AM IST (Tue-Sat)
nWork Model: WFO Only