Job DescriptionTeam Lead – Customer Success | Infinity Learn by Sri Chaitanya
nLocation: Noida (Work from Office)
nExperience: 3–5 Years
nAbout the Role
nInfinity Learn by Sri Chaitanya is looking for a passionate and results-driven Team Lead – Customer Success to lead a high-performing team responsible for student onboarding, engagement, retention, and customer satisfaction. If you're passionate about delivering exceptional customer experiences and leading teams, we'd love to hear from you.
nKey Responsibilities
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- Lead and mentor a team of Customer Success Executives.n
- Drive seamless student onboarding and activation.n
- Improve student engagement, retention, and renewal rates.n
- Handle customer escalations, refund requests, and parent concerns.n
- Monitor KPIs, SLAs, MIS reports, and operational dashboards.n
- Collaborate with Academic, Sales, and Operations teams to enhance the student experience.n
- Conduct regular coaching, performance reviews,



and team development initiatives.n
- Desired Candidate Profile3–5 years of experience in Customer Success, Student Support, or EdTech Operations.n
- Minimum 1 year of experience in a Team Lead or people management role.n
- Strong communication skills in English and Hindi.n
- Experience in onboarding, customer retention, and escalation management.n
- Proficiency in Excel, CRM tools, and MIS reporting.n
- Strong leadership, ownership, and stakeholder management skills.n

nWhy Join InfinityLearn?
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- Work with one of India's leading EdTech companies backed by Sri Chaitanya.n
- Excellent career growth and leadership opportunities.n
- Dynamic, cooperative, and fast-paced work environment.n
- Opportunity to make a meaningful impact on students' learning journeys.n

📌 Customer Support Team Lead (Ghaziabad)
🏢 Infinity Learn
📍 Ghaziabad