Job DescriptionJob Title: Client Relationship Advisor
nJob Location: Ahmedabad, Gujarat, India,
nWorking hours: UK office hours 1:30 PM to 10:00 PM (Monday through Friday)
nRole Overview
n
- n
- To be responsible for maintaining and delivering the highest possible level of customer service, always delivering above and beyond their expectations.n
- To ensure that, where possible, all customer enquiries (non-technical) and complaints are resolved to the customer's satisfaction.n
- To act as the 'voice of the customer' within Client, providing valuable customer insight to the business to drive continual service improvement.n
- To demonstrate the Client's core values of Personal Responsibility in Delivering Excellence.n

nKey Responsibilities
n
- n
- Manage customer queries, complaints, SLA credits, billing enquiries, and service-related issues.n
- Take ownership of customer complaints and cases through to resolution, ensuring timely communication, accurate case management, and professional outcomes.n
- Deliver empathetic,



high-quality customer experiences that support customer satisfaction, retention, and advocacy.n
- Analyse customer feedback and complaint trends to identify root causes and drive continuous improvement initiatives.n
- Act as the voice of the customer, helping colleagues and stakeholders better understand the customer journey and its impact.n
- Work collaboratively with other teams to support solid, long-term customer relationships.n
- Handle customer interactions across phone, email, and written channels, aiming for first-contact resolution wherever possible.n
- Proactively identify recurring issues, risks, and trends, escalating where appropriate.n
- Maintain accurate records and reporting within Salesforce and CRM systems in line with internal processes and governance.n
- Balance empathy with commercial awareness to deliver fair outcomes for both the customer and the business.n

nRequired Skills & Experience
n
- n
- Minimum

📌 Client Relationship Advisor (Sabarmati River)
🏢 iConsultera
📍 Sabarmati River