Job DescriptionKey Responsibilities:
n Explain DDC's products and services in a professional manner via email, text message, or
nchat.
n Engage with customers while communicating warmth, empathy, and patience
nthroughout interaction.
n Ensure that appropriate actions are taken to resolve customer problems and concerns.
n Escalate customer needs that require additional knowledge or ability to leadership.
n Timely communication with US teams via email, chat, and/or ticketing systems.
n Follow DDC procedures and guidelines to ensure that DDC's services are offered in a
nmanner consistent with our mission and vision statements.
n Other duties as assigned or become evident.
nKnowledge, Skills, and Abilities:
n Two (2) years' experience in customer service,



preferably in contact center setting.
n Able to speak, write, and read English fluently, ensuring clear communication and proper
ngrammar in all customer interactions.
n Effective communication via phone, email, chat, and ticketing systems including proper tone
nfor customer interactions.
n Attention to detail in documenting interactions and keeping track of follow-ups.
n Basic technical troubleshooting skills when supporting technical aspects of customer needs.
n Flexibility in handling shifts that cover US business hours.

📌 Customer Service Representative (Chennai)
🏢 Wenger and Watson
📍 Chennai