Job DescriptionJob Description: Customer Support Executive
nCompany: Sanskruti Homes
nRole: Customer Support Executive
nSalary: upto 25k
nJob Overview
nWe are looking for a Customer Support Executive who can handle customer queries professionally across calls, chats, and emails.
nThe candidate should have good communication skills in Hindi and English, and should be comfortable handling customers like in a call center environment.
nKey Responsibilities
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- Handle customer queries via calls, WhatsApp, Instagram, and emailn
- Resolve issues related to:n
- Ordersn
- Returns & Exchangesn
- Refundsn
- Delivery delaysn
- Provide clear and polite responses to customersn
- Track and update customer issues properlyn
- Follow company policies while resolving casesn




- Maintain quick response time (TAT)n

nRequired Skills
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- Good spoken and written English & Hindin
- Clear communication and sentence framingn
- Valuable call handling skills (like call centers)n
- Ability to handle pressure and multiple chats at oncen
- Basic computer knowledge (Excel is a plus)n

nPreferred Experience
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- Experience in Customer Support / Call Center / D2C brandn
- Knowledge of returns, exchanges, and refund processesn
- Familiar with platforms like Shopify, WhatsApp, Instagram (bonus)n

📌 Customer Support Executive (Jaipur)
🏢 Sanskrutihomes
📍 Jaipur