The export customer service manager will be part of the regional customer service team in-charge of day-to-day team management activities & will be responsible to provide leadership and direction to the export customer service team; The position will report administratively to the area general manager and functionally to the deputy general manager / general manager – customer care.
Ensure compliance and adherence to CMA CGM group processes, requirements and internal quality management system.
Day-to-day team management & administration, including setting and monitoring individual KPIs and KRAs.
Mapping customer requirements along with commercial team and ensuring up-to-date customer profiles are maintained and well communicated to service delivery and SSC teams.
Development of knowledge support
📌 Customer Service Manager (Ahmedabad)
🏢 CMA CGM
📍 Ahmedabad
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