Job Description About Latinum Latinum is hiring for a leading global technology consulting and business process services organization, partnering with Fortune 500 enterprises to deliver digital transformation, operational excellence, and industry-leading business process services. With a strong global footprint, the organization is expanding its Utilities Operations practice and is seeking an experienced Delivery Leader to drive delivery excellence, operational transformation, governance, and client success across large-scale global Utilities operations. Delivery Leader – Utilities (AGM / AVP) We are seeking an experienced Delivery Leader to lead large-scale Utilities operations across multiple geographies. The ideal candidate will drive delivery excellence, financial performance, regulatory compliance, transformation initiatives, and strategic client relationships while building high-performing teams. Location: Noida, Uttar Pradesh, India Experience: 18+ Years CTC: ₹40–50 LPA Employment Type: Full time Workplace Type:



On-site Key Responsibilities Lead end-to-end Utilities operations across Transmission, Distribution, and Retail. Own delivery KPIs & SLAs including AHT, ASA, FCR, Quality, Accuracy, CSAT, and NPS. Ensure regulatory compliance and operational governance across geographies. Drive transformation through Automation, AI, Analytics, digital self-service, intelligent routing, and workforce optimization. Manage delivery financials, budgeting, productivity, and P&L.; Support solutioning, pricing, operating model design, and business growth initiatives. Build leadership capability and foster a high-performance culture. Mitigate operational, regulatory, and compliance risks proactively. Requirements Bachelor's or Master's degree in Business or a related discipline. 18+ years of exclusive BPO experience with 15+ years in Contact Center leadership within Utilities or Healthcare. Strong expertise in Utilities operations, SLA governance, stakeholder management, and l

📌 Delivery Leader- Utilities (Noida)
🏢 Latinum Hr Solutions
📍 Noida