By integrating siloed planning capabilities and capturing millions—even billions—in value leakage, we help businesses plan smarter and faster.
This not only enhances operational efficiency but also reduces waste, leading to better outcomes for both businesses and the planet. Global leaders like Google, PepsiCo, Walmart, T-Mobile, AB InBev, and Starbucks trust o9 to optimize their supply chains.
By integrating siloed planning capabilities and capturing millions—even billions—in value leakage, we help businesses plan smarter and faster.
This not only enhances operational efficiency but also reduces waste, leading to better outcomes for both businesses and the planet. Global leaders like Google, PepsiCo, Walmart, T-Mobile, AB InBev, and Starbucks trust o9 to optimize their supply chains.
Job Title – Associate Client Success Manager
Responsible for effectively developing and strategically managing customer accounts within the US and India, for post-go-live services.
● Primary focus on generating sustainable,
repeatable and long-term customer revenue through the delivery of exemplary support service to customer accounts.
● Responsible for solution usability and uptime by resolving any customer issues in a timely fashion, ensuring the accuracy of data loads and validating the e2e workflows
● Achieve agreed performance levels in line with customer requirements and the functional SLAs. Handle assignment and monitoring of task to support consultants. Identify any design issues in the existing setup and co-ordinate with functional and technical support consultants to drive for resolution.
● Has a proven track record of building and managing successful support teams in a global workplace. Maintains a repository of all project-related documents for use throughout the project, for historical reference, training and audits. Works with the R&D; team to drive enhancements in product.