Wooqer is hiring a Customer Success Manager to own a portfolio of fast-growing fashion, apparel, and QSR brands across India and the Middle East, many of them founder-led. You will work directly with founders, promoters, and C-suite leaders as they scale from a handful of stores to multi-city, multi-market chains, helping them build the operational discipline that scale demands.

This role requires firsthand field experience running multi-store retail/QSR operations . You must bring immediate operational credibility to the room - having walked store floors, managed store managers, enforced SOPs, and driven store productivity yourself. You will move from directly managing stores to helping founders run theirs better.

Drive Operational Excellence: Partner with founders to establish operational discipline, SOP compliance, and audit rhythms across their store networks.

Guide Network Expansion:



Support go-lives as brands open recent stores, cities, and Middle East markets, ensuring execution standards remain consistent as the footprint grows.

Turn Operational Data into Strategy: Analyze store-level activity, spot where floor execution is slipping, and translate raw data into actionable operational decisions for founders.

Shift discussions from simple task compliance to strategic business management—surfacing insights on store performance, audit readiness, and store-level profitability.

Turnaround & Retain Accounts: Identify underperforming accounts early, build turnaround plans, and ensure store count expansion translates into expanding platform value.

Founder-Led

📌 CSM Manager (Bengaluru)
🏢 Wooqer
📍 Bengaluru