Hiring: Team Leader – E-commerce Seller Support | Pune We are hiring an experienced Team Leader – E-commerce Seller Support to lead an international marketplace support team.
Shift: Rotational / Night Shift
Drive team performance on KPIs including CSAT, AHT, FCR, Quality, and SLA.
Coach team members, conduct performance reviews, and drive process improvements.
Collaborate with QA, WFM, and Operations to achieve business goals.
Minimum 3 years of overall experience in Seller Support, Customer Support, E-commerce, or Marketplace Operations.
Minimum 2 years of experience as a Team Leader in an International BPO.
Hands-on experience in Seller Central, Marketplace Operations, Merchant Support, or E-commerce processes is preferred.
Proficient in MS Excel and willing to work in rotational/night shifts.
📌 Training Lead (Pune)
🏢 Impetus Career Consultants
📍 Pune
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