About the Role We are looking for an experienced Program Manager (PMO) to own and drive end-to-end delivery of customer programs. This is a senior individual contributor role with complete ownership of a portfolio of projects—from contract receipt to delivery, hypercare, billing, renewals, and repeat business.

You will be the single point of accountability for delivery outcomes and client communication, ensuring predictable execution, solid governance, and high customer satisfaction while protecting engineering productivity.

Key Responsibilities

Program & Portfolio Ownership

Own delivery of projects across Fixed Bid, T&M;, and AMC/Subscription models

Establish and manage baselines for scope, schedule, effort, milestones, and billing

Track and control risks, dependencies, and variances using PMO-defined metrics

Ensure adherence to the full delivery lifecycle:

Initiation → Planning → Execution → Deployment → Closure → Hypercare → AMC

Client Communication & Governance

Act as the single owner for all client-facing communication

Lead weekly status reports, review meetings,



milestone sign-offs, and escalations

Manage billing, invoicing, documentation handover, and project closure

Shield engineering teams from unplanned or ad-hoc client requests

Lead QBRs and executive reviews with senior stakeholders

Cross-functional Execution

Collaborate with Engineering, QA, DevOps, MLOps, Hardware, Field Services, and vendors

Resolve cross-team dependencies and execution bottlenecks proactively

Ensure readiness across design, testing, and deployment phases

PMO, QMS & Compliance

Enforce PMO charter, SOPs, templates, and QMS standards

Maintain audit-ready documentation in ClickUp

Drive PMO/QMS audits and closure of corrective actions

Ensure strict change control post scope and plan freeze

Scope Management & Revenue Growth

Own scope management and formal change control

Convert approved change requests into revenue upsell opportunities

Build strong customer relat

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