As India's first holistic and intersectional mobile application, we prioritize creating a safe, supportive environment where healing and wellness can thrive.

We're seeking a self-motivated, compassionate CRM Lead to independently manage the CRM lifecycle and empower the telemarketing team to proactively engage customers through expert guidance and mentoring.

CRM & Funnel Ownership

Ensure consistent handling of leads across services

Lead Performance & Analytics

Track lead sources (Meta, Google, website, partnerships, referrals, events)

Share regular reports and insights with marketing and leadership

Set call/chat quality standards, scripts, and follow-up protocols

Coordinate with therapists, counsellors, legal experts, marketing and operations teams

CRM Systems & Data Governance

Work with CRM Admin/Tech to maintain automations and integrations

Maintain clean, compliant, and reliable CRM data





CRM Process Improvement

Identify gaps in lead handling and user experience

Support scaling of lead volume without compromising quality

Regular quality checks of the response team & monitoring

Bachelor/master's degree in marketing or a related field; CRM certifications are valued.

~4–6 years of experience in CRM, sales operations, customer success, or lead management. preferably in service sector

~ Proficiency with CRM tools and platforms; strong data hygiene and governance practices.

~ Data-driven mindset paired with empathetic, customer-focused communication.

~ Hands-on experience in team leadership, mentoring, and coaching.

~ Competitive salary and benefits package.

Room for growth and career development.

📌 Client Services Coordinator (Bengaluru)
🏢 iDare - Support, Safety and Wellness
📍 Bengaluru