Leading IT firm in Kochi, looking for a Customer Support Executive to handle inbound voice calls, resolve customer queries, and ensure a high level of customer satisfaction. The ideal candidate should have excellent communication skills and a customer-first approach.
Key Responsibilities:
Handle inbound customer calls in a qualified manner
Retail Voice Support
Assist employees of clients through calls.
Provide help regarding employee queries.
Address customer queries, complaints, and requests efficiently
Escalate complex issues to the appropriate department
Maintain records of customer interactions in the system
Basic Requirements:
Educational qualification – Plus two and above
Excellent Communication skill- Speaking (CEFR-B2)
Able to quickly understand issues and requests employees.
Immediate joiner
Willing to work in rotational 9hrs shift (8hrs work+1hr break, mostly night shift )
Rotational week-off
Level 1 hiring
Salary offered- 2,72,300 to 3,50,000 LPA
Location- Kochi (Kakkanad)
Cab availability from 6.30PM-6.30AM within 25KM premises of office