We're Hiring | Manager / Senior Manager – Service Operations (After Sales) Location: Experience: 6–10 Years

Employment Type: Full time

Lead Service Operations. Drive Customer Success. Ltd. is looking for a dynamic and experienced Manager / Senior Manager – Service Operations (After Sales) to lead our After Sales Operations function. This role is responsible for driving end-to-end service execution, ensuring machine uptime, delivering exceptional customer service, and leading a high-performing field service team.

If you have proven experience in After Sales Service Operations, Field Service Management, Preventive Maintenance (PM), Annual Maintenance Contracts (AMC), and Service Delivery , we invite you to join our growing team.

Service Operations

Plan and schedule Preventive Maintenance (PM), AMC visits, breakdown services, installations, and retrofit projects.

Optimize field engineer deployment and resource utilization.

Monitor machine uptime and drive continuous operational improvements.

Lead, mentor, and develop the After Sales Operations team.

Drive team performance,



productivity, and operational excellence.

Coordinate with Stores, Purchase, and Commercial teams to ensure timely availability of spares.

Monitor spare parts planning and site-level consumption.

Support seamless execution of service operations.

Customer Success

Build strong customer relationships through responsive service delivery.

Ensure timely completion of service reports, handover documents, and operational documentation.

Performance Management

Monitor Machine Uptime, SLA Compliance, PM/AMC Completion, Job Closure TAT, and Customer Satisfaction.

Prepare weekly and monthly MIS reports.

Drive ERP compliance and continuous process improvements.

Diploma or B.E. in Mechanical, Electrical, Mechatronics, or a related discipline.

✔ MBA/PGDM in Operations will be an added advantage.

✔ 6–10 years of experience in:

After Sales Service Operations

Field Service Management

Service Pla

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