Role Overview
The Lead Customer Success will own the end-to-end relationship with university partners, ensuring a seamless customer experience from onboarding to renewals. The role focuses on driving stakeholder satisfaction, leading cross-functional execution, managing escalations, and helping customers maximize value from the Superset platform.
Location: Bangalore
Key Responsibilities
- Lead and mentor the Customer Success team, setting clear priorities and ensuring they're equipped to deliver consistently high-quality client outcomes,
- Set up and continuously evolve processes that make renewals predictable and smooth across the university portfolio,
- Own client delight as an outcome proactively spotting gaps in the client experience and driving initiatives that close them,
- Coordinate cross-functionally with the Product team to surface and prioritize key feature requirements coming in from clients,
- Maintain comprehensive documentation around all stakeholder engagements and escalations.

Requirements | You’ll be a Great Addition to the Team If:




- You have 3+ years of handling a team and have experience in a product based company,
- You have excellent communication abilities including the ability to listen, understand, assist rightly to the clients,
- You understand that maintaining relations is more about understanding people's psyche than just providing feature resolutions,
- You are passionate about product craftsmanship and care about excellent customer experience,
- Your experience working with cross-functional teams in a SaaS or a software company would be an added advantage.

How Can Superset Help You on Your Journey?
Two things are well ingrained in our culture:
- We need people to take ownership = we don’t micromanage/follow-up on our people because we trust them to deliver the best work possible,
- We ensure to provide resources and remove bottlenecks that deter our people from delivering the best of their work.
- If you’re at a stage in life where you a

📌 Lead .Net Software (Bengaluru)
🏢 Superset
📍 Bengaluru