Job Description – Customer Success Manager (SaaS) Location: Pune
Experience: 6–8 Years
Employment Type: Full time
About the Role
We are looking for a proactive and customer-focused Customer Success Manager to manage enterprise SaaS customers, drive product adoption, ensure customer retention, and identify growth opportunities.
Key Responsibilities
Manage enterprise customer accounts throughout the customer lifecycle.
Drive onboarding and product adoption.
Conduct QBRs and EBRs.
Monitor customer health and mitigate churn.
Identify upsell and cross-sell opportunities.
Deliver customer training and webinars.
Collaborate with Sales, Product, Engineering and Support.
Handle escalations and maintain customer satisfaction.
Create SOPs and customer success documentation.
Track renewal, adoption and revenue metrics.
Required Skills
~6–8 years in Customer Success/
📌 CSM Manager (Pune)
🏢 Celoxis
📍 Pune
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