Designation; - Team Leader
Location: - Ghansoli
Shift: 5 days rotational shifts
Salary upto 7 lpa
Key Responsibilities
Team Leadership & People Management-
- Supervise and manage a team of inbound and outbound healthcare customer service agents.
- Assign daily workloads, manage rosters, and ensure optimal staffing coverage.
- Conduct regular coaching sessions, performance reviews, and training.
- Motivate team members to meet productivity, quality, and attendance targets.
Inbound & Outbound Call Operations
- Oversee inbound calls related to:
- Patient inquiries
- Perks, eligibility, claims, and billing questions
- Manage outbound calls to:
- Patients for follow-ups, reminders, and resolutions
- Insurance companies or healthcare stakeholders as required
- Handle escalated calls professionally and ensure first-call resolution where possible.
- Ensure accurate documentation of all interactions in CRM systems.