Job Title - Executive - Customer Support Years of Experience: 2 - 4 years

Job Location - Guindy, Chennai

Industry - Personal Care, FMCG.

Tikitoro is India’s first personal care brand tailored for kids (4-10 years) and teens (11-16 years). Born from a parent's journey to find protected personal care for their child, our mission is to empower children with self-care habits rooted in confidence, health, and sustainability. Tikitoro products are dermatologically tested, vegan, cruelty-free, and formulated with nature-derived, toxin-free ingredients. We have received numerous awards and recognitions for our innovation and commitment to safety and quality in personal care.

This is a full-time on-site role for a Customer Support Executive based in Chennai. The Senior Customer Support Executive will be responsible for managing customer support activities, ensuring customer satisfaction, handling online support queries, delivering excellent customer service, and providing technical support.



The role involves day-to-day interactions with customers to resolve their concerns promptly and effectively, while working closely with the support team to maintain high service standards.

Respond promptly and professionally to customer queries via chat, email, social media DMs, and inbound calls.

~ Offer real-time support to ensure a seamless customer journey from order placement to delivery.

~ logistics, warehouse, and operations) to resolve order or delivery-related concerns.

~ Maintain detailed records of customer interactions in the CRM system and track recurring issues to identify improvement areas.

~ Share customer feedback and insights with relevant teams to improve product and service quality.

~ Ensure a consistent and empathetic brand tone in all communication.

~ Assist in managing support KPIs like CSAT, First Response Time, Resolution Time, and Ticket Volume.

2–4 years of relevant experience in customer support in D2C, ecommerce, or personal care industries.

~ Strong v

📌 Customer Services Team Leader (Chennai)
🏢 Tikitoro
📍 Chennai