Job Description – Manager – Ocean Operations Department : Ocean Operations

Location : Magarpatta, Pune

About the Rol

e

The Manager – Ocean Operations is responsible for leading end-to-end Ocean Import and Export operations, ensuring seamless execution of FCL and LCL shipments while maintaining operational excellence, customer satisfaction, and regulatory compliance. The role acts as the central point of coordination between customers, shipping lines, overseas agents, customs brokers, transporters, warehouses, and internal stakeholders to ensure timely cargo movement. The position also drives process improvements, team development, cost optimization, and service delivery in line with organizational objective

s.

Responsibilit

ies

Ocean Operations Managem

ent:Lead end-to-end Ocean Import and Export operations for FCL and LCL shipme

nts.Ensure timely booking, shipment execution, documentation, customs coordination,



and cargo deliv

ery.Monitor vessel schedules, shipment milestones, cargo movement, and operational timeli

nes.Coordinate with shipping lines, NVOCCs, overseas agents, CFS, ICDs, transporters, and Customs House Agents (C

HA).Manage shipment exceptions, operational escalations, and ensure timely resolut

ion.Handle special cargo including project cargo, hazardous cargo, and reefer shipments, where applica

ble.

Customer & Stakeholder Manage

ment:Build and maintain robust relationships with customers, overseas offices, carriers, and business part

ners.Ensure proactive communication regarding shipment status, delays, and operational upd

ates.Participate in customer review meetings and support key

📌 Facilities Operations Officer (Pune)
🏢 ATA
📍 Pune