Glassworks London is an independent women’s fashion retailer founded in 2010, operating across retail stores, ecommerce, sourcing, product, marketing and fulfilment. We are building a more scalable, systems-led organisation with clearer ownership, better operating visibility and stronger use of AI-assisted workflows.

THE ROLE

We are looking for a highly structured Business Systems & AI Operations Lead to turn repeated work, founder-held knowledge, unclear processes and manual workflows into usable operating systems.

This is not a generic admin, IT support or prompt-writing role. We need someone who can understand messy business problems, extract the logic, build practical workflows, create trackers and dashboards, support AI-assisted processes, and help teams actually use the systems.

The immediate need is to reduce founder dependency by moving important workflows - including recruitment, candidate review, operating standards, meeting follow-up, retail training, ecommerce issue tracking, file management and reporting - into controlled, repeatable systems.





WORKING PATTERN / LOCATION

Full time remote role. Applicants may be based outside the UK, including India, South Africa or Eastern Europe, but must provide reliable overlap with UK working hours.

Key Responsibilities

Turn repeated founder-led workflows into clear, usable operating systems.
Help convert AI-assisted processes into workflows that managers and team members can actually use.
Build and maintain trackers, dashboards, templates, forms, SOPs and source-of-truth documents.
Support recruitment workflows, candidate ledgers, screening processes, interview packs and assessment evidence.
Create workflows that turn meetings, transcripts, notes and decisions into actions, owners, deadlines and evidence.
Map business processes, handoffs, decision points, blockers and failure points.
Improve file management, document control, naming, access and source-of-truth discipline.
Support light business systems admini

📌 Business Systems (India)
🏢 Glassworks London
📍 India