Experience - 6+ Only

Skills Required - Release Management tools((ServiceNow, Jira, Azure DevOps, Rally) ) , CI/CD pipelines, ITIL framework and change management

Key Responsibilities

Release & Change Management
Lead and coordinate release planning, scheduling, and lifecycle management.
Govern the Change Management process to minimize deployment risks.
Manage risks and resolve issues that affect release scope, schedule, and quality.
Conduct Release Readiness, Milestone, and Go/No-Go reviews.
Maintain a centralized release calendar across all portfolios.

Pipeline & Process Optimization
Collaborate with DevOps teams to monitor, support, and optimize CI/CD pipelines.
Ensure automated testing, security scans, and deployment steps are integrated into the pipeline.
Enforce ITIL framework best practices for Change, Incident, and Configuration Management.
Standardize deployment playbooks and rollback procedures.

Tool Administration & Governance
Utilize and configure enterprise tools (ServiceNow, Jira, Azure DevOps, Rally)



to track development and operational readiness.
Map work items from Agile tools (Jira/Rally) to Change Requests in ServiceNow.
Generate release metrics, deployment dashboards, and post-mortems for leadership.

Required Skills and Qualifications
Experience: 6+ years of experience in Release Management, Change Management, or a DevOps environment.
Tooling Expertise:
Proficient in ServiceNow for ITSM and Change Management.
Hands-on experience with Agile tracking tools like Jira, Azure DevOps (Boards), or Rally.
CI/CD Knowledge: Deep conceptual understanding of pipeline automation (e.g., Azure Pipelines, Jenkins, GitLab CI) and automated gates.
Frameworks: Solid alignment with ITIL processes (ITIL Certification is a major plus).
Communication: Exceptional negotiation and communication skills to manage conflict and coordinate across cross-functional tech teams.

📌 Release Manager (Kolkata)
🏢 Tata Consultancy Services
📍 Kolkata