Role Overview:We are seeking a ServiceNow ITSM Developer with strong expertise
in Service Portal and Catalog development to support and enhance our healthcare
IT service management capabilities. This role focuses on building intuitive user
experiences, automating workflows, and ensuring efficient service delivery
across clinical and administrative functions.Key Responsibilities:Develop and
customize ServiceNow ITSM applications, including Incident, Problem, Change,
Request, and Knowledge Management.Design and implement Service Portals,
leveraging widgets, UI pages, and client/server-side scripting for optimal user
experience.Build and maintain Service Catalogs, including item design,
workflows, and fulfillment automation.Collaborate with healthcare stakeholders
to gather requirements and translate them into scalable ServiceNow
solutions.Ensure compliance with healthcare standards (e.g., HIPAA) and data




governance policies.Troubleshoot and optimize performance of portal components
and catalog workflows.Support integration of ITSM with other modules like CMDB,
ITOM, and CSM.Qualifications:5+ years of experience in ServiceNow development,
with a focus on ITSM and Service Portal.Robust skills in JavaScript, Glide APIs,
UI Policies, Business Rules, and Flow Designer.Experience in healthcare IT
environments or understanding of clinical workflows is preferred.ServiceNow
certifications (CSA, CAD, CIS–ITSM) are a plus.Excellent problem-solving and
communication skills.Preferred Skills:Familiarity with HTML/CSS, AngularJS, or
React for advanced portal customization.Experience with ServiceNow Studio, App
Engine, and Integration Hub.Understanding of ITIL processes and healthcare
service delivery models.

📌 Sr Service Engineer (Hyderabad)
🏢 providence
📍 Hyderabad