Description
We are seeking a highly experienced leader to serve as Senior Manager, Corporate Services, Global Travel Management, responsible for developing and managing a comprehensive global managed travel program across all locations. This role oversees day-to-day travel operations, manages vendor relationships, develops and manages reporting, ensures compliance to policy, and proactively addresses travel risk management. The position will lead and develop a team to include oversight of corporate cards within Corporate Services under the Business Travel, Corporate Card and Expense segment. The ideal candidate combines operational rigor, data-driven execution, and risk-based decision-making with strong situational judgment. Success in this role requires responsiveness, accountability, and emotional intelligence to deliver exceptional client service. Experience in financial, advisory, or technological environments is preferred.
The day-to-day responsibilities include but are not limited to:
Travel Operations Management
- Oversee day to day global travel operations
- Ensure data feeds between Kroll and Vendor systems are functional and correct
- Manage BTA accounts including proper usage and monthly reconciliation
- Liaise with travel arrangers and vendor agent teams to ensure service levels are met/exceeded
- Prepare and analyze travel data to monitor KPIs
- Evaluate new technologies to improve traveler experience and increase program efficiency
- Participate in educational opportunities & skilled organizations in the travel field
- Stay informed about travel industry trends and best practices
Vendor and Supplier Management
- Negotiate contracts and ensure SLAs are met
- Monitor vendor performance
- Identify, evaluate and manage relationships to ensure best in class offering
- Apply situational triage and data-driven decision-making for complex vendor needs.
Travel Risk Management & ESG
- Develop and maintain travel risk management program in collaboration