Job Description:

SFDC Project Manager

Location: Atlanta GA Onsite

Must have : SFDC /Sales Cloud, Service Cloud, and Experience Cloud

Note: We need a resource who can work onsite & who is technically solid, this role is not just for Manager client expects someone who can work Hands-on.

POSITION OVERVIEW: SFDC Manager with 15 + Years of Experience

POSITION GENERAL DUTIES AND TASKS :

Job Description

Day to Day Job Duties: (what this person will do on a daily/weekly basis)
- Lead and manage the Salesforce production support function, ensuring high system availability, stability, and performance across Sales Cloud, Service Cloud, and Experience Cloud
- Oversee incident, problem, and change management processes, including triaging issues, root cause analysis, and timely resolution within SLAs
- Manage and mentor a team of Salesforce support engineers, administrators, and developers, fostering a culture of accountability and continuous improvement
- Act as the primary point of contact for business stakeholders, ensuring effective communication on incidents, enhancements,



and system performance
- Collaborate with product owners, engineering teams, and architects to prioritize defects, minor enhancements, and production fixes
- Drive continuous improvement initiatives, including automation of support processes, reduction of recurring issues, and technical debt management
- Ensure proper monitoring, alerting, and observability across Salesforce environments
- Oversee release support activities including deployments, validation, and post-release monitoring
- Maintain governance around production changes, ensuring adherence to DevOps processes, security standards, and compliance requirements
- Coordinate with cross-functional teams (integration, infrastructure, data, and security) to resolve complex production issues
- Stay current with Salesforce platform updates and proactively assess impact on production environments

Basic Qualifications: (what are the skills requi

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