Under the general direction of the Payroll Manager the Payroll Specialist 1 coordinates and performs a variety of duties necessary to support the end-to-end payroll process for multiple clients within multiple states and multiple pay schedules to include weekly, bi-weekly, semi-monthly, monthly, and supplemental.
Essential Functions:
- Process payrolls for assigned clients, ensuring accuracy and timeliness by reviewing time files, exception reports, and related documentation.
- Identify and correct payroll errors.
- Collaborate with the polling team to ensure timely receipt of time files.
- Calculate paychecks from gross to net, including pre-tax and post-tax deductions.
- Deliver exceptional customer service by understanding client needs and expectations.
- Build solid client relationships, maintaining professionalism even in challenging situations.
- Communicate effectively with clients, internal departments, and occasionally regulatory agencies regarding complex or sensitive matters.
- Manage payroll-related requests (e.g., pay codes,
deductions, job codes, PTO, locations, job changes) using the HRIS KACE system and coordinating with the data management team.
- Respond promptly to audit data requests.
- Maintain and update payroll procedure documentation monthly; store updates within the client folders.
- Ensure garnishments, benefits, and general data entries are accurately reflected in payroll; escalate issues as needed.
- Serve as the first point of escalation for payroll matters, resolving issues or involving appropriate teams/supervisors.
- Calculate overpayment/underpayment adjustments, research legal limits, and ensure proper processing of refunds and recoupments.
- Submit initial root cause analysis (RCA) and risk assessments for payroll errors.
- Recommend process improvements and automation opportunities to management.
- Joins client calls and speaks to payroll items and concerns.
- Support internal and external clients