Job Description:
- Building long-term relationships with customers.
- Addressing customer concerns and complaints.
- In coordination with Sales head creating sales plans to generate revenue.
- Make daily Customer Feedback Calls and Special occasion calls.
- Using CRM programs for data capturing and review of sales.
- Maintain data confidentiality and produce as and when required by management.
- Building and maintaining profitable relationships with key customers.
- Overseeing the relationship with customers handled by your team.
- Resolving customer complaints quickly and efficiently.
- Keeping customers updated on the latest products in order to increase sales.
- Meeting with Sales head and Design Department for strategic planning.
- Expanding the customer base by upselling and cross-selling.
- Understanding key customer individual needs and addressing them.
- Knowing your competition and strategizing accordingly.
- Do Gifting forecast and planning.