A global leader in cutting-edge polymer-based solutions for key industries and critical infrastructure. We are one of two Business Areas within the Group, with a total of about 6200 employees around the world.
Committed to advancing operational performance in marine, port and built infrastructure, empowering our clients to succeed at the highest level.
About the Job
The Digital Solutions D365 service & Support Engineer is responsible for providing support on BA different Business Applications and systems, specifically D365 F&O;, the smooth functioning of Dynamics 365 applications within Industrial Solutions. CRM, EDI, infrastructure and lifecycle management experiences are a plus. Team Work, problem-solving and analytical skills, customer focused, with a passion for continuous improvement are key success factors in this role.
Tasks and Responsibilities
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Collaborate with Manager, competence centers, team members and customers to troubleshoot and resolve technical and issues reported by clients ensuring timely resolution.
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Build and maintain positive relationships with colleagues and team members, and clients.
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Conduct thorough investigations to identify root causes of application issues and implement effective solutions.
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Maintain up-to-date work instructions and procedures for the supported systems and applications.
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Document and contribute in a knowledge base of frequently asked questions, known issues, and best practices to enable quick and efficient issue resolution.
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Learns and understands different BA competences centers organization to escalate complex issues, and ensure that they are resolved in a timely and effective manner.
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Contribute in identifying, preparing and providing training material for end users.
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Train end-users on application functionality and best practices.
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Support D365 and other systems and applications issues reported by users ensuring system and business processes continuity with minimum impact on busi
📌 Digital Solutions –Service (Ahmedabad)
🏢 Mantras2Success
📍 Ahmedabad
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