Customer Relationship Manager (Mumbai)

Customer Relationship Manager (Mumbai)

12 Aug
|
Talent Leads Consultants
|
Mumbai

12 Aug

Talent Leads Consultants

Mumbai

Job Description:

CRM JD:

Post-Sales Communication
- Serve as the primary point of contact for customers from booking to possession.
- Provide regular updates and support throughout the post-sales lifecycle.

Loan Processing
- Coordinate with banking partners for loan approvals, documentation, and disbursements.

Prepare and manage essential documents including:
- Welcome emails
- Payment receipts
- Sale agreements
- Demand letters
- Bank NOCs
- ROCs
- Interest letters
- Debit/Credit notes
- Reminder letters
- Possession letters

Customer Support
- Address and resolve customer queries and grievances related to post-sales activities.

Possession Management
- Organize property inspections for ready units.
- Submit observation checklists to the project team for action.

Handover Process

Ensure smooth possession and key handover to clients.

📌 Customer Relationship Manager (Mumbai)
🏢 Talent Leads Consultants
📍 Mumbai

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