Job Role – CRE - Female

Languages - Tamil, Malyalam + English

Job Summary:

The Customer Relations Executive (CRE) is responsible for providing an exceptional customer experience by

assisting clients with inquiries, managing their sales journey, ensuring customer satisfaction, and handling post-

sales activities. The CRE plays a vital role in maintaining customer relationships and supporting the sales team in

achieving showroom targets.

Key Responsibilities:

1)Customer Engagement:

ï§Greet and welcome customers to the showroom, ensuring a positive first impression.

ï§Assist customers in understanding the features and benefits of the vehicles available in the showroom.

ï§Respond to customer inquiries via phone, email, and in-person visits promptly and professionally.

2)Sales Assistance:

ï§Support the sales team by facilitating test drives, providing product brochures, and explaining vehicle

specifications.

ï§Guide customers through the vehicle purchasing process, from initial inquiry to final sale.

ï§Maintain accurate customer records, track customer interactions,



and follow up on leads.

3)Customer Relationship Management:

ï§Build and maintain strong relationships with existing and potential customers to foster loyalty.

ï§Handle customer concerns and complaints effectively, ensuring a high level of customer satisfaction.

ï§Conduct post-sales follow-up to ensure the customer is satisfied with their purchase and address any issues.

4)Documentation & Coordination:

ï§Assist customers with the necessary paperwork for vehicle purchases, insurance, registration, and financing.

ï§Coordinate with internal departments to ensure smooth vehicle delivery and timely post-sale services.

ï§Maintain an organized customer database, updating it with current leads and closed sales.

5)Showroom Operations Support:

ï§Ensure the showroom is well-presented, including keeping promotional material updated and maintaining a

clean, welcoming environment.

ï§Coordinate events

📌 Customer Relationship Executive for EV Bike Store- Bangalore (Bengaluru)
🏢 2COMs
📍 Bengaluru