Job Title (Designation): IT Helpdesk Support Executive
Department: Information Technology
Experience: 2 / 3 Years of work experience (Banking environment preferred)
Required Qualification: Diploma in Engineering/Any Graduation Degree
Preferred Qualification: Diploma in Engineering/Any Graduation Degree
Skill, Knowledge & Trainings:
- Basic troubleshooting skills in Windows server and Client operating systems.
- Ability to understand exact problem definition over phone and providing requisite technical support.
- Should have expertise to provide first level support for LAN & WAN networks
- Should have hands on experience on IBM WebSphere MQ Series (MQ Server & Client)
- Should have hands on experience on SWIFT, SFMS, NGRTGS, E-KUBER applications
Core Competencies:
- Excellent communication skills
- Self-motivated & Self starter
- Ability to quickly adapt to new technologies
- Ability to thrive on challenges/pressure
Functional Competencies:
- Prompt action on reported issues
- Problem Analysis skills
- Effective Co-ordination with support teams/vendors
- Effective planning for scheduled activities like BCP, Application Upgrade/Migration etc.
- Proficiency in Email and Telephonic communication
- Application Testing Skills
Job Purpose: Helpdesk Technical support for Trading & Settlement Applications and Third Party Applications viz SWIFT, SFMS, NGRTGS, E-KUBER applications etc.
Area of Operations Key Responsibility
- Technical support to Member Banks over telephone/Email
- Providing technical support to Members of trading and settlement applications.
- The technical support on daily basis includes new application installation, application upgrade, certificate update, member end
- BCP Drill, troubleshooting etc. The support to be provided through channels such as telephone, email, remote connection etc.
- Providing first level of support for any Network connectivity related issues for applications.
- Performing IT related testing of new Trad
📌 IT Helpdesk Support Asst Mgr, Giftcity, Gandhinagar
🏢 Talent Leads Consultants
📍 Gandhinagar
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.