Role overview

This role is responsible for leading a team of Fixed Income staff responsible for the CMO (Collateralized Mortgage Obligations) content set.

The successful candidate will deliver key operational outcomes aligned to content roadmap and supporting business cases in collaboration with data strategy, drive operational efficiencies across content operations aligned with ongoing transformation initiatives, and work cross-functionally to strengthen client engagement, supporting revenue retention and growth.

Job description:

Essential day to day responsibilities
- Lead a large team of content staff and SMEs encompassing – objective setting, performance management, talent development, coaching, employee engagement & wellbeing.
- Identify and implement automation opportunities to bring operational efficiency delivering benefits like capacity, quality, time to market and service improvements in collaboration with internal transformation and automation teams.
- Implement & drive effective implementation of recent processes, sources, tools or policies,



ensuring we meet our key operational metrics.
- Own & implement the content & capability roadmaps working closely with proposition, technology, central automation and operations teams.
- Collaborate with content proposition teams to evaluate and size new content/product enhancements requested by our clients to drive revenue generation and retention.
- Collaborate with technology partners to ensure upkeep and enhancement of our content technology architecture. Rationalize, optimize and stabilize our technology and capability stack.
- Engage with 3rd party vendors to identify opportunities in achieving our content goals and hold these vendors accountable to high standard of service as per agreements.
- Contribute to the overall client support model by managing queries escalated to the specialist team, extend proactive support in case of service and delivery outages, and bring thought leadership to identify and address

📌 Content Manager, CMO content operations (Bengaluru)
🏢 London Stock Exchange Group
📍 Bengaluru