Job Description:

Key Responsibilities:
- Emergency Assistance:
- Provide immediate assistance to travellers experiencing travel disruptions such as flight cancellations, delays, missed connections, medical emergencies, natural disasters, or other unforeseen circumstances.
- Offer guidance and support to travellers, ensuring their safety and well-being.
- Travel Rebooking and Support:
- Utilize GDS systems (Galileo and Amadeus) to rebook flights, arrange alternative travel itineraries, and secure accommodations as needed.
- Provide travellers with clear and accurate information about travel options, fare restrictions, and rebooking procedures.
- Communication and Coordination:
- Communicate effectively with travelers, airlines, hotels, and other service providers to resolve travel disruptions efficiently.
- Keep travelers informed about the status of their situation and any changes to their travel plans.
- Problem Solving and Decision Making:
- Assess emergency situations quickly and make informed decisions to provide the best possible solutions for travelers.




- Demonstrate initiative and resourcefulness in resolving complex travel challenges.
- Knowledge and Expertise:
- Maintain a solid understanding of airline policies, fare rules, visa requirements, and other travel regulations.
- Stay up-to-date on travel industry trends and best practices for handling travel emergencies.
- Documentation and Reporting:
- Maintain accurate records of all emergency cases and actions taken.
- Utilize Yatra's online tools and mid-office systems for billing and reporting purposes.
- Performance and Productivity:
- Meet productivity targets and customer satisfaction scores.
- Adhere to email and phone service level agreements (SLAs).
- Achieve key performance indicators (KPIs), including NPS (Net Promoter Score) and C-SAT (Customer Satisfaction).
- Minimize financial losses and work towards preventing ADMs (Airline Debit Memos).

Qualifications:
- Experience:
- Minimum 2-3 years of

📌 Immediate Hiring For the Position of ETS/ Sr ETS For Kolkata.
🏢 RECEX
📍 Kolkata